Frequently Asked Questions
General Questions
What is Figtree Company?
Figtree Company is a beauty and wellness brand that offers high-quality, nature-powered skincare, haircare, and wellness products. We also provide spa services through Figtree Beauty Konsult, creating a holistic self-care experience.
Are Figtree Company products natural?
Yes! Our products are formulated using high-quality natural ingredients known for their effectiveness and skin-friendly benefits.
Where is Figtree Company located?
Our products are available online, and you can also visit the following physical locations:
📍20A, Emma Abimbola Cole Lekki 1
📍Fourteen36 Mall, VI
Do you offer consultations for skincare and haircare?
Yes! Our experts are available to guide you on the best products for your skin type. Contact us to book a consultation.
Product-Related Questions
What are the different product classifications at Figtree Company?
Our products are categorized into four key groups:
Remedy: Products that help treat and repair skin concerns.
Brighten: Products designed to enhance skin radiance.
Nourish: Oils and treatments that deeply hydrate and strengthen skin and hair.
Restore: Formulas that help rejuvenate and maintain youthful skin.
Are your products suitable for all skin types?
Yes! We have products for different skin types, including sensitive, dry, oily, and combination skin. Check product descriptions or consult us for recommendations.
Do your products contain harsh chemicals?
No, our products are made with natural and safe ingredients, free from harmful chemicals like parabens and sulfates.
Can I use the brightening products if I have sensitive skin?
Yes, but we recommend doing a patch test before full application. If you have very sensitive skin, start with mild products before moving to stronger formulations.
How do I store my skincare and haircare products?
Store your products in a cool, dry place away from direct sunlight to maintain their effectiveness.
Order & Shipping Questions
Where can I buy Figtree Company products?
You can purchase our products online via our website, social media platforms, and selected retail locations:
📍20A Emma Abimbola Cole Lekki 1
📍Fourteen36 Mall, VI
Do you offer nationwide delivery?
Yes, we deliver across Nigeria. Shipping fees may vary based on your location.
How long does delivery take?
Delivery times vary based on location:
Lagos: 1-3 business days
Other parts of Nigeria: 3-7 business days
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and mobile payment options.
Can I return a product if I’m not satisfied?
For hygiene reasons, we do not accept returns on used products. However, if you receive a damaged or incorrect item, please contact us within 48 hours for a resolution.
Spa & Beauty Konsult Questions
What services are available at Figtree Beauty Konsult?
We offer facials, body treatments, massages, and other self-care services designed to help you relax and rejuvenate.
How do I book an appointment?
You can book an appointment by contacting us on WhatsApp or via social media.
Do you offer bridal or customized skincare treatments?
Yes! We offer personalized skin care treatments. Contact us for details.
Other Questions
Do you offer wholesale or bulk purchases?
Yes, we offer wholesale options for resellers. Contact us for bulk pricing and partnership opportunities.
How can I contact customer support?
You can reach us via phone, or social media. Our team is happy to assist you with any inquiries.
- 0908 840 0801
- 0908 612 0741
