No Returns or Exchanges
Due to the natural composition of our products,
we do not accept returns or exchanges under any circumstances. We maintain strict quality control standards and take every reasonable step to ensure your products are properly formulated and arrive safely.
Quality Assurance
Each Figtree Company product undergoes rigorous quality testing before shipment. Products are carefully inspected for consistency, fragrance, color, and packaging integrity.
Damaged or Defective Products
If you receive a product that appears damaged or defective upon delivery, please:
- Take clear photographs of the damaged item and packaging
- Contact our customer service team at [info@figtreecompany.co] within 48 hours of receiving your order
- Include your order number, description of the issue, and attached photographs
Only packages that were
insured and confirmed lost or damaged in transit will be eligible for a replacement. Claims must be filed within the specified timeframe. We are not responsible for packages after they leave our care unless insured.
Allergic Reactions
Due to the nature of skincare products, we cannot accept returns based on allergic reactions, sensitivities, or personal preferences regarding scent, texture, or efficacy. We strongly recommend performing a patch test before using any new product.
